Frequently Asked Questions

• What are your hours?
  • Our normal hours are 11am-10pm Sunday through Thursday, and 11am-11pm on Friday and Saturday. However, please contact your local LongHorn Steakhouse for verification, as hours of operation can vary slightly depending on location. Please click here and use our Restaurant Locator to determine the LongHorn Steakhouse nearest you.
• Where can I view a copy of your menu?
  • Please click on this link for information about our menu items. Most of our lunch entrees are under $10, and our dinner entrees range from $10 to $20 and higher. Please contact your local LongHorn Steakhouse for information on specific pricing, as it can vary slightly by location.
• Can I make a reservation?
  • While we do not accept reservations, we do offer Call-Ahead Waiting. Call-Ahead Waiting allows you to call as you leave for the restaurant and put your name on the wait list. This reduces the amount of time you have to wait at the restaurant.
  • If you want to book a party room or large group, please contact your local LongHorn Steakhouse. Some restaurants have private rooms available and we will be happy to make arrangements for larger groups, subject to space availability.
• Do you offer any specials or discounts?
  • LongHorn offers specials from time to time in selected markets. When coupons are issued they are usually issued in your local Sunday newspaper. While we do not have any special online coupons or discounts, we invite you to Join the LongHorn LowDown mailing list. You can receive a complimentary appetizer for joining our mailing list. Just click on this link https://news.longhornsteakhouse.com to join.
• How do I check the status of my gift card order that I placed on the website?
  • How do I check the status of my gift card order that I placed on the website?
    
    To check the status of your on-line Gift Card order(s), please call 866-518-9106.
• How do I check the balance of my card?
  • How do I check the balance of my card?
    
    You can check your card balance by visiting LongHorn Steakhouse or by calling the toll free number listed on the backside of your Gift Card.
• Can my LongHorn Steakhouse card be used at another Darden Restaurant?
  • Can my LongHorn Steakhouse card be used at another Darden Restaurant?
    
    Your Gift Card can be redeemed at any Red Lobster, Olive Garden, Bahama Breeze, LongHorn Steakhouse or any other Darden Restaurant in the U.S.
• Can lost/stolen cards be replaced?
  • Can lost/stolen cards be replaced?
    
    We cannot replace lost or stolen Gift Cards.
• Do your gift cards expire or have any maintenance fees?
  • Do your gift cards expire or have any maintenance fees?
    
    Our Gift Cards do not expire, nor are they governed by any type of maintenance fees.
• How long will it take to receive gift cards ordered online?
  To receive your gift card(s) by December 24th, we recommend that you upgrade your shipping method to either UPS 2-3 business day delivery or UPS next business day delivery and submit your order no later than 2:00 pm e.s.t. on December 21st
  
  Please allow up to 7-10 business days for U.S. Postal delivery. Due to seasonal mail volume, we cannot guarantee delivery times for U.S. Postal Delivery.
  
  Click here to order a gift card.
• Do gift cards ever expire or decline in value?
  • Our gift cards never expire and do not decrease in value. They make the perfect gift for any occasion!
    
    Click here to order a gift card
• How can I join your email list to receive the latest news from LongHorn Steakhouse?
  • Join the LongHorn LowDown mailing list and receive a complimentary appetizer for joining. Click this link https://news.longhornsteakhouse.com to join.
• Can I get a recipe of one of your menu items?
  • We're glad you enjoy our food. Our proprietary recipes are part of the special LongHorn dining experience! So, we hope you understand that we can't share them and we hope you'll continue to enjoy your favorite on your next visit to LongHorn.
• Where can I find nutritional information on your menu items?
  • Nutritional information on specific products is not currently available. It is a key part of the LongHorn experience that we try to accommodate requests for specific food item preparation in order to meet your needs. Please let your server know if you have a specific dietary request and we will make every effort possible to fulfill your request.
• Where can I find information on gluten intolerance?
  • Please click on this link www.gluten.net to visit the Gluten Intolerance Group’s website.
• Why was my seasonal favorite taken off the menu?
  • Many of our guests enjoy our seasonal menu items. Generally our seasonal menu items are available for a limited time, but it is quite possible an item will return to the menu again in the future if it is received well. We hope you'll try some of our other seasonal menu items on your next visit to LongHorn. Please click on this link to see what delicious new seasonal offerings we are currently featuring.
• When is a new restaurant opening?
  • New restaurants usually open 3 to 4 months after construction begins. Look for our "Now Open" sign so you can try all of our LongHorn favorites like our legendary steaks, hand-cut salmon, and slow-cooked baby-back ribs!
    
    We also update our Restaurant Locator online when a new restaurant is open. Click here and use our Restaurant Locator to determine the LongHorn Steakhouse nearest you.
• What are your procedures for employment at a new restaurant opening?
  • We post a "Now Hiring" sign outside our restaurants when we begin the hiring process. These signs are usually posted 3 to 4 weeks before a new restaurant opens. New restaurants conduct job fairs to fill open positions. The dates of the job fair are listed on the "Now Hiring" sign.
    
    Once the "Now Hiring" sign is posted you are welcome to go on site to speak with our management team about possible opportunities.
• How can I franchise a LongHorn Steakhouse?
  • Our restaurants are all company owned, so we are not currently accepting franchising offers. If you are interested in management within our company, please submit an online resume at http://LongHorn.submit4jobs.com/.
• How do I get a donation from LongHorn Steakhouse for my non-profit organization or event?
  • One of LongHorn's core values is to contribute to the communities we serve. Over the past 20 years, LongHorn Steakhouse has raised a combined total of nearly $3 million dollars for Children's Healthcare of Atlanta, which aids children suffering from a variety of illnesses. We also support our local communities through our local restaurants. Requests for charitable donations should be made to your local restaurant manager.
    
    Please click here and use our Restaurant Locator to determine the LongHorn Steakhouse nearest you.
• Who may I contact with media and advertising related proposals?
  • Zenithmedia
    299 W. Houston Street, 10th Floor
    New York, NY 10014
    Phone: 212-859-5100
• Who may I contact with sports, auto racing or other entertainment-related sponsorship information?
  • Please contact Camelot Communications with all sports and entertainment related sponsorship opportunities. Please submit your proposal in writing to:
    
    Creative Alliance, Inc.
    437 W. Jefferson
    Louisville, KY 40202
    Phone: 502-584-8787
• Why are you doing this now? What took so long?
  • We believe in listening to our guests and providing them with meaningful, relevant information to make informed decisions about the food they eat. Due to the hand-crafted nature of our food, compiling the nutritional information was a complex process that required the testing of a wide variety of menu items.
• Why these nutrients?
  • Guests who have asked for this information have indicated these are the nutrients they are most interested in.
• Are you required to provide this information?
  • Not in most areas. We are making this information available because we believe in providing meaningful, relevant facts to those guests who want them, so they can make informed decisions about the food they eat.
• Are you making this information available in your restaurants as well?
  • The information is available upon request in our restaurants.
• Why does your menu include items with higher calorie and fat-gram counts?
  • Our goal is to deliver an exceptional experience every time you visit our restaurant. An important part of that experience is having a wide variety of menu items that appeal to a broad range of taste preferences and dietary needs. If you are concerned about the nutritional content of a certain item, you may want to look at something else. We’re also happy to do our best to make substitutions where possible to meet your needs.
• Why don’t you list information about gluten and other food allergens?
  • Do to the hand-crafted nature of our food and changing ingredients, it’s difficult to accurately provide that information. If you are unsure about consuming a certain menu item, we recommend having your physician talk to us or send us a letter so we can work to accommodate you as best we can. Your health and safety are our number one concern.
• Do you support nutrition disclosure? What is your company’s position on the issue?
  • We believe in listening to our guests and providing them with meaningful, relevant information to make informed decisions about the food they eat.
    
    We support a uniform, national nutrition standard for restaurants, rather than a patchwork of local regulations that make it difficult to provide the information consistently in our restaurants across the country. We also believe restaurants should be able to communicate detailed nutrition information to customers in a manner that is meaningful and convenient for their guests and consistent with the overall brand experience.
• How did you calculate the nutritional data?
  • We prepared each one of our menu items multiple times and had them tested by a professional laboratory that specializes in nutritional analysis. Due to the hand-crafted nature of our food, and any guest substitutions or special requests, it’s possible there could be minor fluctuations in the figures provided.
• What are the recommended daily allowances for the nutrients listed on your website?
  • The USDA’s Dietary Guidelines for Americans recommend limiting saturated fat to 20 grams and sodium to 2,300 milligrams for a typical adult eating 2,000 calories daily. Recommended limits may be higher or lower depending upon daily calorie consumption.
• I am trying to avoid trans-fats and hydrogenated oils, do any of your meals or desserts contain trans-fats?
  • All of our cooking oils are trans-fat free.