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frequently asked questions


Restaurant Information

 

What are the hours of operation for LongHorn Steakhouse®?

LongHorn Steakhouse locations are open seven days a week. We open for lunch at 11:00 a.m. and begin serving dinner at 4:00 p.m. Our normal closing time Sunday through Thursday is 10:00 p.m while on Friday and Saturday, we stay open until 11:00 p.m. Please note that closing hours may vary by region so check with your local LongHorn Steakhouse to be sure.

What are typical Holiday Hours at LongHorn Steakhouse?

We are closed on Thanksgiving Day and Christmas Day to allow our team members to spend time with their family and friends. On Christmas Eve we close at 8 p.m. We are open normal business hours on all other holidays.

How can I find a LongHorn Steakhouse location, or the phone number and address for a specific location?

For location information on LongHorn Restaurants, please use our Restaurant Locator. Enter the city and state or province, or the zip or postal code, to see a list of locations in the area. Addresses, phone numbers, and hours of operation will be provided.


If no locations are displayed, there are no restaurants within 50 miles of the city or zip code you entered.

Can I make a reservation?

LongHorn Steakhouse does not accept reservations but we offer Call-Ahead waiting which allows guests to call and add their name to the wait list. This reduces the wait time at the restaurant. Please use our Restaurant Locator to find the phone number of your local LongHorn Steakhouse.

Does LongHorn take large group reservations?

Though reservations are not accepted at LongHorn Steakhouse, there are some times more likely than others that we will be able to accommodate a party of your size. A phone call to a restaurant manager is the best way to determine how quickly your party may be seated. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

How can I suggest a city for a new LongHorn Steakhouse location?

Thank you for your interest in a LongHorn Steakhouse in your city! Our real estate team is always looking for new sites across the country. Visit our Contact Us page to share your suggestion.

Where can I find airport, Puerto Rico and International Locations?

For details regarding all of our Airport, Puerto Rico and International locations, click here.

Restaurant Visit

 

Can I get a copy of my receipt?

For itemized receipts within 90 days, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

For signed copies of credit/debit card receipts, you will need to contact the bank that issued the card to obtain a copy. Your bank card should have a toll-free customer service number on the back you may call for assistance.

I left something at the restaurant; can you tell me if anyone found it?

To see if your item was turned in, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

Who do I call about an incorrect charge on my bill/credit card?

For the most immediate assistance regarding errors with your bill or charges, we recommend calling the restaurant and speaking with a manager. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

LongHorn Steakhouse Menu

 

Where can I view a copy of your menu?

Please click here to view the menu. Prices may vary slightly by location, so please select your nearest location.

Can I get the recipe for a LongHorn Steakhouse menu item?

We're honored you've asked for a recipe; we're so glad you enjoy our food. While we can't share individual recipes for all menu items, our chefs have shared recipes for some of their favorite dishes on our Recipe Page.

I'd like to suggest an addition to your menu.

We consider your feedback extremely valuable to the success of LongHorn Steakhouse. Decisions about our menu are based on guest feedback and demand, along with an effort to keep our menu fresh and interesting. To share your suggestions for a new menu item, please see our Contact Us page.

Why was my favorite item taken off the menu?

Generally our promotional menu items are available for a limited time. We update our menus regularly based on demand and add new flavors to keep the menu fresh and exciting for our guests. Please click here to view the latest promotional menu items.

Nutritional Information

 

Where can I find allergen or specific ingredient information?

For any allergen or other ingredient questions, please contact Guest Relations. We will be happy to research specific recipes for you to make sure you have the most accurate ingredient information possible.

What menu items contain gluten or wheat?

We've provided a downloadable and printable version of our gluten-wise menu for our U.S. restaurants here.


Since recipes sometimes change, we update this version of the menu regularly. Check back before your next visit to LongHorn Steakhouse for the most current information.

Where can I find nutritional information for menu items?

Visit our Nutrition Page for nutritional information. We've calculated nutritional information based on the entrée as it is described in our menu without changes or substitutions. We consider one entrée and all its contents to be one serving.

How did you calculate the nutritional data?

A laboratory that specializes in nutritional analysis evaluated each dish multiple times. The nutritional information will include all items detailed in the item description. For items offering your choice of a side dish, you would need to add in those counts as well. Due to the hand-crafted nature of our food and any guest substitutions or special requests, it's possible there could be minor fluctuations in the figures provided.

Gift Cards

 

How can I purchase a LongHorn gift card?

It is easy to give the gift of an expertly grilled meal. Simply click here to order. All orders placed before 2 p.m. EST are fulfilled and shipped on the same business day.

I need help with a gift card order I placed on the website.

Our Gift Card Services team will be delighted to answer any questions you have about your gift card order placed.


You may speak with a gift card specialist by calling 866-518-9106 for plastic cards sent via post mail or 877-800-4819 for electronic cards sent via email.

How do I check the balance of my card?

You can check the balance on your card by clicking here or by calling the toll-free number listed on the back of your card and following instructions.

Do your gift cards expire or have any maintenance fees?

Our gift cards do not expire or have any type of maintenance fees.

Can my LongHorn Steakhouse gift card be used at another Darden Restaurant?

Yes, your LongHorn Steakhouse gift card can be redeemed at any Darden restaurant - Olive Garden, Bahama Breeze, The Capital Grille, Yardhouse, Eddie V's or Seasons 52.

What can I do if I lost my gift card?

We are sorry to say, but we cannot replace lost or stolen gift cards.

Donations

 

How do I make a request for donation of food or a gift card?

Our company strives to help as many organizations as we can and is always looking for impactful ways to support the communities in which we operate. Our resources are limited, so donation requests are reserved for non-profit, charitable organizations that align with our core values.


Local restaurants manage donations so please contact them directly. The request should be made in writing and we ask that you please mail it on your organization's letterhead at least six weeks before your request is needed.


We also appreciate your understanding in advance that we are not able to support all of the requests that we receive.


To inquire about the status of your request, please follow up with the restaurant directly.


To learn more about our commitment to the communities we serve, please visit the website of our parent company, Darden Restaurants, at www.darden.com/commitment.

Will LongHorn Steakhouse sponsor my sports team or event?

Local restaurants manage sponsorships for sport teams and events. Please contact them directly. The request should be made in writing and we ask that you please mail it on your organization's letterhead at least six weeks before your request is needed.


We also appreciate your understanding in advance that we are not able to support all of the requests that we receive.


To inquire about the status of your request, please follow up with the restaurant directly.

LONGHORN eCLUB

 

Where can I find LongHorn Steakhouse coupons?

Sign up for our LongHorn eClub and "Like" us on Facebook to receive exclusive offers.


Also check your mailbox periodically as well as your Sunday paper for LongHorn coupons.

How can I sign up for the Longhorn eClub?

Be the first to receive the latest news, exclusive rewards and LongHorn offers by signing up for our Longhorn eClub. You will receive an offer for a Free Appetizer with one adult entrée purchase just for signing up.

How do I stop receiving LongHorn eClub emails?

We're sorry you no longer want to be part of the LongHorn eClub. Please click here to unsubscribe. It may take up to 72 hours to process your request.

Employment

 

How can I apply for a job at LongHorn Steakhouse?

We're pleased you are considering employment with us. For existing LongHorn Steakhouse locations, please visit our Careers Page to apply online.


Locations that are not yet open will have a banner in place at the restaurant that indicates when the restaurant is "NOW HIRING." Applications for hourly employees are taken at the restaurant after that sign is posted.


We've provided more information about the online application process at http://www.darden.com/talent/Candidate_FAQ.pdf. If you have additional questions, you may call 888-221-0642 Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern time.

How can I apply for a management position at LongHorn Steakhouse?

For current management opportunities, visit our Careers Page. After you submit your resume online, our Human Resources Representative will be in touch with you soon.

I'm a current employee and have concerns about my job or work environment.

Please contact Employee Relations at 800-932-2558 to discuss your concerns.

I'm a current employee, and have questions about my paycheck, taxes and/or benefits.

Please call Total Rewards at 888-374-3343. They are available Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern time.

Corporate Information

 

I have a suggestion for LongHorn Steakhouse but it's not about the menu or for a new location.

Visit our Contact Us page to submit your suggestion or comment.

I'd like to speak to Darden about property I have to sell.

We are always looking for new sites for future expansion so please contact our Real Estate department at 407-245-4555 during normal business hours.

How can I franchise a LongHorn Steakhouse?

Click here to learn more about restaurant franchising.

Advertising Vendor Inquires

Any proposals or requests regarding advertising should be directed to our marketing team. They may be reached by writing to:


LongHorn Steakhouse Marketing
1000 Darden Center Drive
Orlando, FL 32837

How do I become a vendor for LongHorn Steakhouse?

Information about becoming a vendor for LongHorn Steakhouse or our parent company, Darden Restaurants, can be found on our website at http://www.darden.com/about/doing_business.asp.

Where can I buy tables, chairs or other decorative items I've seen at LongHorn?

We're glad you like the LongHorn style! However, this is information we can't share. We have agreements with many of our vendors for exclusivity. This is our way of keeping LongHorn Steakhouse unique and exciting for our guests, like you, each time they visit. If your local restaurant recently experienced a remodel, you may find items at your local Habitat for Humanity Store. Please check your local listings for locations and phone numbers.

 

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* with purchase of 1 adult dinner entrée. up to a $9.49 value.

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